Refund policy

Right of withdrawal

As a private person, according to the Distance Contracts Act, you have the right to cancel a purchase within 14 calendar days. If you regret a purchase, you must return the item to us unused and in unbroken packaging.

Please note that the right of withdrawal does not apply to food, i.e. edible products. The quality and durability of food cannot be guaranteed if it has already been sold and shipped once. For us, it is important to be able to guarantee that our food has been stored correctly right up until the customer receives the product. If the product has previously been with private customers, we cannot guarantee this.

Always contact customer service first at before returning your order. Reimbursement only takes place when the item has been received by us. You are responsible for the shipping costs yourself. If the fault lies with us, we bear the shipping cost.